By Susie Schaefer
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March 16, 2026
Owning An Independent Publishing Company Owning an independent publishing company is often misunderstood. Many people assume it is simply about printing books or uploading manuscripts to Amazon. In this episode of the Time We Discuss podcast, host Dan speaks with Susie Schaefer, founder of an independent publishing company launched in 2019, to explore what the work actually looks like behind the scenes and why understanding the publishing industry is essential for long term success. Susie brings a unique perspective shaped by decades of professional experience across human resources, hospitality, media, and entrepreneurship. Her story highlights how transferable skills, strong systems, and a deep love of books can come together to create a thriving publishing business even during uncertain times like the COVID pandemic. From Lifelong Reader to Publishing Entrepreneur Susie's relationship with books began early. As a child, she was fascinated not just by stories but by words themselves. That curiosity followed her into adulthood, even as her career initially took her into corporate America. She spent roughly thirty years working in human resources, along with time in commercial television and radio, building a strong foundation in communication, service, and relationship management. After a major life transition, Susie was introduced to the publishing industry by a close friend. What started as an opportunity to learn quickly became a calling. When she moved back to California, she made the decision to start her own publishing company. With encouragement from her best friend, she took the leap into entrepreneurship and officially launched her business in 2019. Starting just before the global shutdown could have been disastrous, but instead it became an unexpected advantage. With people at home, reflecting, journaling, and writing, demand for publishing guidance grew. Online consultations became the norm, and Susie's business found its footing during a time when many others were struggling. Standing Out in a Crowded Online World One of the challenges many business owners face is visibility. With countless podcasters, authors, and freelancers competing for attention, cutting through the noise can feel impossible. Susie approached this challenge creatively by using her pineapple logo as a conversation starter. The pineapple represents hospitality and welcome, a nod to her education and background. It also visually symbolizes books, with the leaves resembling pages and the body containing small book shapes. By consistently using the pineapple in her social media presence, she sparked curiosity and conversations that naturally led people to ask about her work. Rather than relying on paid advertising, Susie focused on authentic engagement, storytelling, and clear branding. Over time, this approach helped people find her organically and build trust before ever scheduling a consultation. Transferable Skills That Made the Difference Although publishing was a new industry for Susie, many of her previous skills translated seamlessly. Her experience in human resources taught her how to build strong professional relationships and manage complex projects. Her media background helped her understand storytelling and audience engagement. Hospitality instilled a service mindset that now defines how she works with authors. Susie emphasizes that she is not just a publisher but a project manager for independent authors. She prides herself on offering white glove service, remaining directly involved with each client rather than handing them off to a team. This personal approach is a major reason authors continue to refer others and return for multiple projects. Why Publishing Still Matters in a Digital World Despite the rise of ebooks and digital media, Susie believes publishing is more important than ever. Independent publishing has opened the door for voices that might never have been heard under traditional publishing models. More people are now able to share their stories, preserve their experiences, and leave a meaningful legacy. A significant portion of Susie's clients are veterans. She sees publishing as a way to preserve history and personal narratives that might otherwise be lost. Whether it is a veteran, a grandparent, or a business leader, capturing these stories allows future generations to understand where they came from and what shaped their family or community. The Reality of the Indie Publishing Process A typical day for Susie is structured but never repetitive. Her calendar is filled with consultations and client calls, followed by behind the scenes work coordinating editors, designers, printers, and distribution platforms. Systems and processes play a critical role in keeping everything running smoothly within a highly creative industry. One of the biggest mistakes she sees from new authors is rushing to publish without understanding industry standards. Uploading a Word document directly to Amazon with an automatically generated cover often results in a product that cannot be sold in bookstores or libraries. Many authors also fail to understand distribution channels, assuming Amazon alone is sufficient. Susie's role is to guide authors through these complexities so their books are professionally produced, widely distributed, and positioned for long term success. Timelines and Long Term Relationships with Authors The publishing timeline varies depending on the project. On average, authors work with Susie for four to six months once a manuscript is fully edited. Projects involving ghostwriters or extensive revisions can take closer to a year. Some clients continue working with her for years, especially those producing multiple books or series. Rather than publishing books under her own imprint, Susie helps authors create their own imprints. This ensures they retain full rights and royalties while building a foundation for future books. Her goal is empowerment rather than dependency. Finding Clients Through Trust and Referrals Client acquisition is often one of the hardest parts of running a business, but Susie's experience has been different. Most of her work comes from referrals, publishing partners, and repeat clients. Her sales process is simple and relationship driven, beginning with a consultation to understand goals and define next steps. Among social platforms, LinkedIn has proven to be the most effective for her business. Because many nonfiction authors are professionals and entrepreneurs, LinkedIn provides natural alignment and meaningful engagement. Education Networking and Industry Changes To bridge knowledge gaps when starting her business, Susie hired a business coach and worked with a publishing mentor. She emphasizes that traditional education is not always required, but ongoing learning is essential. The publishing industry changes quickly, and staying informed is critical. She recommends joining professional organizations such as the Independent Book Publishers Association. These groups provide networking opportunities, industry updates, and valuable resources that support long term growth. Is Running a Publishing Company Right for You According to Susie, this career is not for everyone. A genuine love of books is essential, as is the ability to balance creativity with analytical business thinking. Those who enjoy both strategy and storytelling are more likely to thrive. For anyone considering starting a publishing company, she stresses the importance of understanding the industry, developing strong networks, and building relationships with designers, editors, and writers. Final Thoughts This episode of Time We Discuss offers an honest and detailed look at what it is really like owning an independent publishing company. Susie Schaefer's journey demonstrates how passion, preparation, and adaptability can turn a lifelong love of books into a meaningful and sustainable career.